Building Online Communities With Joomla

Unless you have been under a rock for the last two years, you'll know that the holy grail of websites these days is an online community. Whether you are building a blog, an Internet Learning Environment, a user group or an informational sharing site, transforming it into an online living community can grow it beyond your dreams.

One can argue that the two concepts of community and user generated content are what is powering web 2.0. Look at any site from Digg to Flickr and you'll see these two factors at work. But launching and growing an online community is about more than Web 2.0 Ajax widgets, its about putting the individuals of the community first and empowering them to drive the development of your site.
What is an Online Community?

For the purposes of this discussion, I am going to make the following definition:

A group that communicates online to fulfill a need

The naturally poses the question for you, the site creator, "what needs are you trying to fulfill with your site?"

I am sure that there might be more, but I am going to define 3 basic needs that could be fulfilled through an online community.

1. Informational
2. Economical
3. Emotional

You'll often see that recognition is sometimes quoted as a reason why people participate in an online community, but for now I would argue that is a subset of the broader need of emotional.

Very often, you'll find that more than one need is at play, but to illustrate these three, here are some example sites where I think a single need is being addressed.
Informational

* www.aicardisyndrome.org
A support site for families with daughters that have a rare genetic disorder called Aicardi syndrome. One of our staff's daughter has the disorder.
* www.wikipedia.org
A free encyclopedia built collaboratively using Wiki software. Also emotional as the community is in the people that build the site, not in those that read it.
* www.joomlashack.com
Community forum for Joomla website help.

Economical

* www.warriorforum.com
Forum devoted to Internet marketing, search engine placement and optimization, plus affiliate programs advice and support.
* www.teachingsells.com
An online course to create membership sites. Note, this is in economical rather than informational because the driving need of members is to generate revenue from their sites.

Emotional

* www.dooce.com
Popular blog about motherhood. The community is in the conversation in the blog comments between mothers.
* World of Warcraft
An example of an online community that isn't a website. At over 6 million subscribers, Blizzard is appealing to some key emotional needs!

Its certainly debatable which category I have placed some of these, they are for example only. The key part is that your website is going to have people that visit, and people that participate. You need to figure out the lever needed to shift people from the first group into the latter. Let's examine some important steps in that process... but first... an important note.....

I am going to start talking about marketing.

This might turn some people off, it may even annoy some people when I talk about non-profit sites for genetic disorders and marketing in the same sentence. Marketing is evil isn't it?

No, its not. You need to be a marketer and here is why.

The web is a insanely crowded place and if you have a site, you need to get people to come to it. You might have an ad-free site, packed with critical information that you want to share. But there is not point going to all the effort if you can't connect to the people you want to read it. On the web, everyone is in the marketing business.

I am going to borrow some definitions from Seth Godin. In his book Permission marketing he explains that your website needs to:

1. Turn strangers into friends...
2. Turn friends into customers...
3. Turn customers into salespeople...

For our purposes:

* Strangers are site visitors, lurkers and readers
* Friends are members, participants and content contributors
* Salespeople are Sneezers, those that will spread the word about your site

Its possible to break down each of the steps above to a key part in the life cycle of a visitor.
Turn strangers into friends Turning friends into customers Turning customers into salespeople
This is about getting the traffic to your site. It includes strategies such as SEO and advertising This is about conversion. having a defined plan of how you convert (get to register) a site visitor. Coined as viral marketing, this involves inspiring and empowering members to spread the word. Think moveon.org and grass roots fund raising
How do I get People to Come to my online Community?

Publishing your site is only a small step in the path to getting traffic. Unless you do something else, your site will just sit there, and no one will know it exists. Unfortunately, unlike the Kevin Costner film Field of Dreams, “If you build it, they will come,� is not true on the Web.

We can split the different ways to get traffic into several main categories:

* Organic. What was traditionally known as SEO, the idea of having your website visible in various search engines when people search for
keywords.
* Referral. Quite simply, the idea of having links from other sites to yours. These can be natural through attracting links to your high-quality content, or can be paid links or other techniques.
* Pay-Per-Click (PPC). This involves bidding for placement on search results. In Google’s case this is called AdSense.
* Email. Building an email subscription list is a key part of your plan so that you can present them with information that might draw them back to your site.

If you want your website to be successful, it is absolutely critical that you have a balanced plan that addresses these four components. Just focusing on one will put you at a disadvantage to competitors that have a more balanced approach. It’s exactly the same principle that your financial consultant might tell you: have a diversified portfolio.

Some of these strategies cost time, and some cost money. Even if you are running a local library website, you should convince whoever needs to be convinced that your website needs a marketing budget.
Organic Traffic

SEO used to be about trying to game the system. This worked three years ago, but now search engines are much more sophisticated. Attempts to stuff metatags or put lots of hidden text on a page are more than likely going to get you penalized. This next point is very important to understanding SEO: A search engine tries to find high-quality content based on a keyword search.

To be most successful at organic SEO, you need to meet this need. Create a site with lots of high-quality content and make it easy for both search engine spiders and
human Web visitors to find and read.

In a nutshell, have rich page titles and turn on SEF.

Further Reading:
Top 10 Joomla SEO tips for Google
Probably the best SEO ebook out there
The Complete Guide to Joomla SEO
Alledia's Joomla SEO Club
Referral

Referral traffic is off-site optimization and is the meat of SEO and is perhaps one of the most important components of getting traffic. Most critical is the number and quality of links to your site. Its one of the principle factors such engines use to calculate your SERP (Your rank in the search engine). So you get two benefits: pure traffic and ranking in the search engines.

One common, but laborious, strategy to get links is to deliberately seek out and email similar topic sites as yourself and politely ask for a link to your site. This is generally not very effective.

You can also find links to your site in other ways. Traditionally, this involves submitting your site to all sorts of directories. I do not advocate this anymore as the effect of these directories is diluted. Definitely make sure you do not pay anyone to “submit your sites to directories; it’s not useful in regard to the amount of money you might spend. Having said that, there is one circumstance where submitting to directories can be useful. If you know of industry-specific and topic-specific directories related to your website, a submission can be useful. This is because links from a topic-related site are worth more than just a general one.

Another place to put links to your website is in your signature on a forum. For this to be effective, you need to do a couple things:

* Find a forum that is related to your website based on its industry or topic.
* Become an active contributing member of that forum. Place a link to your website in your signature, making sure you follow forum
rules.

The nice thing about this strategy is that the more you contribute, the more members of the community will see your link. It’s a situation where everybody wins.

One last note about linking, as well as external links to your site, internal links within your site are also very useful. Here you can really take advantage of some Joomla features such as all the various "Most Popular" and "Latest News" modules.

Further Reading
Don't Use Metatag Tools in Joomla for SEO
How to get People to Read More of your Joomla site
Pay-Per-Click Traffic

If you have a website (Joomla or otherwise), and you have a vague interest in getting traffic, then Pay-Per-Click (PPC) needs to be part of your SEM strategy.

Why is PPC so useful?

If you put an ad in a magazine about your product, you pay the magazine the ad fee, and it goes in. At that point you are hoping that the ad is compelling enough to
get people to call/email/visit your site. If you get no leads from the ad, then you still had to pay the magazine the fee.

Google Adwords is an example of a PPC. This means you only have to pay for an ad if somebody clicks it. The equivalent would be that you only have to pay the magazine if you get a sales lead from your advertisement. No magazine in the world is ever going to give you an offer like that—they would go out of business in a heartbeat! On the Web using sophisticated tracking software with this kind of arrangement is possible.

Further Reading
Get more traffic for your Joomla website with Google Adwords
Is Joomla Adsense best for your site?
Email Traffic

A modern website should have many tools that allow two-way communication with site visitors. A key part of this communication is the use of email newsletters. Many people associate email marketing just with spam, but email can fill many needs, for example:

* Update emails about interesting current forum discussions.
* Communicating with family members on a family website.
* News and tips email from a topic niche site.

Recently, RSS has become more popular to send information to subscribers, but it is only really adopted by few web users. Most still are using their inbox to get information. I actually use an RSS-to-email system from Feedblitz on my site.

One important consideration that you need to immediately take into account is how your website is hosted. Most Joomla Webmasters have their sites on relatively
affordable hosting plans that are called “Virtual Hosting� or “Shared Hosting,� which cost about $10–20 per month. With this method, your site shares a server with several other sites. Most hosting companies have an email sending cap in place, or worse still, someone else on the server can get blacklisted and hence blacklist your site, as its on the same IP address. A much better solution is a 3rd party hosted email newsletter application, like Constant Contact or iContact.

We have recently developed a free email newsletter extension called JContact that integrates Joomla with iContact.

Further Reading
Increase Your traffic with Professional Email Marketing
Detailed Reviews of Email Marketing Solutions
Find the Best Email Newsletter for your Joomla Website
How Do I get People to Join My Online Community?

So we have the visitor on our doorstep of our site, now we need to get them to take the step of (probably) registering.

Here the focus is on conversion. We need to start concerning ourselves with the idea of landing pages and Most Valued Action!
Show me the Banana

As you start thinking about how to convert your site visitor, you need to keep one very important thing in mind. Your visitor has a very short attention span and is ready to click away from your site in an instant. Your conversion page (which might be your home page) need to be uncluttered and focus on one obvious objective. If your visitor is a monkey, give him a big banana to grab, and make sure there is a big sign pointing to it.

A really great example is the current Plaxo site. Its very obvious what the next step is for most visitors.